Some of our biggest problems are self inflicted. One of the worst is a mental mistake called ?judging others by ourselves.? Young children do this all time. If they like lollipops, they just assume everybody likes lollipops. Young managers do this too. (I?ve taken to calling this childish error the ?lollipop mistake.?) The ?lollipop mistake? caused Joshua to sabotage his relationship with a key client. It also caused Sandra to mismanage one of her people. Fortunately, there is a simple mental trick you can use to protect yourself from this mistake. When Joshua was delivering a project for a key client, the client, Chris, started getting upset. Joshua was ?going dark? on the client ? letting hours or days pass without updating him on how the project was progressing. After all, since Joshua knew everything was fine, then the client should (somehow) know it too. Then on the crucial Friday [...]
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